Customer success management

We know that implementation isn’t the end of your software journey – which is why our customer care is always on hand to provide support whenever you need it. 

Each of our clients is assigned a dedicated customer success manager as their primary point of contact. Their product knowledge and expertise will help you get the most out of your Ciphr system and maximise your return on investment. They will also keep you up to date with the latest Ciphr product and service information, evaluate what any system changes might mean for your organisation or HR processes, and ensure that your expectations are always met.

When you switch over to a new system, you want to make sure you can still use all the APIs you know and love – and at Ciphr, we make it easy. You know the tools you need to make your organisation thrive, and we have an extensive marketplace of trusted partners that all work seamlessly with our systems. This means you can continue to work with your favourite apps and programmes, all without missing a beat.

Your HR team is talented – and busy. So any repetitive admin or transactional task support they receive can give them the time and headspace to focus on high-value strategic work. Investing in an HRIS system is a great first step, but here at Ciphr, we can help you take it that much further with our managed HR services.

With our outsourced HR option, you’ll benefit from an annual support package that’s meticulously crafted to infuse your HR platform with added flexibility and capacity. Leveraging our expertise across various services, we take on the burden of administrative and transactional tasks, allowing your HR team to redirect their focus towards strategic objectives. Our comprehensive service encompasses scheduled and agreed-upon managed HR tasks, including monthly management information and board reports, annual salary review letters and imports, and a host of other essential functions.