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Difficult Conversations Microlearning Course

Understand the value of difficult conversations

Plan difficult conversations to ensure the appropriate action.

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ELEARNING CONTENT FOR EVERYONE

Expertly crafted content, exceptional value


Our course is an accessible, engaging and informative course designed to help working professionals tackle difficult conversations within the environments of their workplace or organisation. Being able to have difficult conversations effectively is a sought-after skill to have in the today’s workplace. While sometimes it may seem easier to avoid having difficult conversations at all, more often than not they are necessary for learning and development.

Throughout this course, learners will be able to grasp the value of difficult conversations, understand how to strategically approach difficult conversations and strengthen the key skills required.

Whether you are looking to enhance your leadership skills, strengthen your communication ability or are simply looking to confront an issue in a professional manner, this course will provide you with the must-have skills and strategy to conduct a difficult conversation effectively.

 

By the end of this course learners will be able to:

Understand why difficult conversations matter in the workplace

Appropriately plan and prepare for difficult conversations, taking into account the purpose, the facts and the potential reactions

Identify the key skills and behaviours required to conduct a difficult conversation effectively

Apply the CUDSA model framework for conducting difficult conversations

Improve their performance during difficult conversations

Course duration

This course takes 15 minutes to complete

Course parts 

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Part 1

Welcome

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Part 2

Why they matter

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Part 3

Planning difficult conversations

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Part 4

Skills and behaviours

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Part 5

Structuring difficult conversations

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Part 6

Conclusion

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Course features

  • Translation available
  • WCAG version available
  • Podcast
  • Add your own photography and policies
  • Customisation available with bespoke scenarios
  • Downloadable workbook
  • Smartphone version
  • End of course certificate
  • Sector specific versions available

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"We have been working with [Marshalls] for a few years now and we use several of their eLearning modules as part of our staff development offer. Great, people-centred training and an excellent team to work with."

- Carly Roalf, People Development Manager, University of Reading

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ABOUT CIPHR ELEARNING

Learning content delivered by Ciphr, powered by Marshalls

Always up-to-date
If you buy this course you’ll get any updates we make, and always be up-to-date with current legislation

Learning by design
This highly engaging and accessible course is designed with video content, rich graphics and interactive quizzes to encourage learners to demonstrate their understanding of the core concepts

Easy to implement and customise
Our in-house developers can quickly and effectively adapt this course to your sector and organisation. You could also add your own graphics, photos and video, and amend content to include your policies, procedures, and key areas

Request a free trial

ELEARNING CONTENT FOR EVERYONE

Put your people front and centre

For 20+ years, Marshalls has delivered eLearning to over two million people in the UK, Republic of Ireland, Germany, Holland, United States, Canada, Australia, Japan, Vietnam, China, Thailand, Spain and France. 

Now delivered by Ciphr, we're excited to offer you the same trusted content. Say yes to engaging, empowering and educational eLearning that makes a real difference.

This content was initially published on Marshallelearning.com and has been uploaded to and lightly amended on Ciphr.com as part of the brand amalgamation in August 2024. Instances of 'Marshall E-Learning' have been shortened to [Marshalls] for conciseness.