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Customer Service Microlearning Course

Develop widely valued skills in customer service

Learn to effectively communicate with customers.

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ELEARNING CONTENT FOR EVERYONE

Expertly crafted content, exceptional value

Our course is an engaging, accessible and informative course designed to enable learners to develop their customer service skills for their profession. Customer service skills are an essential across many sectors and industries, and are extremely advantageous for those working in customer-facing roles.

Throughout this course, learners will develop their understanding of the value of customer service skills and find out how to communicate effectively with all customers, as well as learning best practice for dealing with difficult customers.

Whether you’re new to customer service, or if you’re looking to strengthen your skills, this course will provide you with relevant knowledge and advice to ensure appropriate and effective communication with customers.

 

By the end of this course learners will be able to:

Identify what good customer service consists of

Explain the reasons why customer service matters

Communicate effectively with customers

Handle complaints

Deal with difficult customers appropriately

Course duration

This course takes 15 minutes to complete

Course parts 

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Part 1

Welcome

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Part 2

Good customer service

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Part 3

Why it matters

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Part 4

Communicating effectively with customers

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Part 5

How to handle complaints

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Part 6

Handling difficult customers

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Part 7

Conclusion

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Course features

  • Translation available
  • WCAG version available
  • Podcast
  • Add your own photography and policies
  • Customisation available with bespoke scenarios
  • Downloadable workbook
  • Smartphone version
  • End of course certificate
  • Sector specific versions available

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"We have been working with [Marshalls] for a few years now and we use several of their eLearning modules as part of our staff development offer. Great, people-centred training and an excellent team to work with."

- Carly Roalf, People Development Manager, University of Reading

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ABOUT CIPHR ELEARNING

Learning content delivered by Ciphr, powered by Marshalls

Always up-to-date
If you buy this course you’ll get any updates we make, and always be up-to-date with current legislation

Learning by design
This highly engaging and accessible course is designed with rich content and graphics and interactive quizzes to encourage learners to demonstrate their understanding of the core concepts

Easy to implement and customise
Our in-house developers can quickly and effectively adapt this course to your sector and organisation. You could also add your own graphics, photos and video, and amend content to include your policies, procedures, and key areas

Request a free trial

ELEARNING CONTENT FOR EVERYONE

Put your people front and centre

For 20+ years, Marshalls has delivered eLearning to over two million people in the UK, Republic of Ireland, Germany, Holland, United States, Canada, Australia, Japan, Vietnam, China, Thailand, Spain and France. 

Now delivered by Ciphr, we're excited to offer you the same trusted content. Say yes to engaging, empowering and educational eLearning that makes a real difference.

This content was initially published on Marshallelearning.com and has been uploaded to and lightly amended on Ciphr.com as part of the brand amalgamation in August 2024. Instances of 'Marshall E-Learning' have been shortened to [Marshalls] for conciseness.