Communication
This module provides you with the necessary tools to enhance your communication skills and manage your communications with both colleagues and clients effectively
Defining management
This course will teach you how to excel as a manager by defining your role, meeting organisational objectives, exhibiting effective leadership, influencing and developing a motivated team, honing people management skills, prioritising personal development, maintaining professional relationships and setting a positive example for your team
Equality and diversity
Promoting equality and diversity in the workplace is vital for success. As a manager, it’s your responsibility to ensure that diversity is fostered and celebrated within teams while avoiding conflict
Recruitment and selection
Gives learners a comprehensive understanding of recruitment and selection, equipping them with guidance on everything from reasonable adjustments and data protection to eliminating bias
Time management
Effective time management is crucial for maximising productivity and reducing stress. Learn how to actively plan, prioritise tasks, delegate effectively, manage distractions and develop personalised techniques
Discipline and grievance
Good managers must be able to handle tricky situations. This course will teach you how to tackle difficult cases, whether it’s an employee grievance or a disciplinary issue with a team member
Managing absence
This course will teach you how to achieve organisational success by effectively managing absences within your team
Managing budgets
Learn how to effectively manage the budget you are allocated
Managing teams
Learn how to maximise your success as a team manager through effective leadership, utilising your people skills, seeking guidance when needed and continuously developing your abilities to enhance team performance and achieve personal growth
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Staff induction
This course highlights the importance and value of effective staff induction, including guidance on conducting the process and identifying your responsibilities as a line manager
Performance reviews
How to conduct the best possible performance reviews for your team
“[Marshalls] are absolute experts in their field, and couldn’t have been more supportive and professional.”
