Vulnerable Customers Training Course
Regulation on vulnerable customers
Regulation on vulnerable customers states while all customers should be treated fairly, not all customers are the same.
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The FCA defines vulnerable customers as:
“Someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.”
Regulation on vulnerable customers acknowledges that, while all customers should be treated fairly, not all customers are the same.
This course has been designed to help explain what additional support vulnerable customers may need, and how firms can meet those needs through case studies and real-life examples. Learners will be assessed on their knowledge and understanding through a test at the end of the course.
Adjustments can be made to suit the needs of your company – please contact us for more information.
Part 1
Explains who may be classed as a ‘vulnerable customer’, and why this term makes an important contribution to treating customers fairly. It will also summarise the FCA’s developing guidance regarding vulnerable customers.
Part 2
Describes what firms and their staff need to do to ensure than the treatment of vulnerable customers is embedded into a firm’s culture. Examples are used to show good practices across a variety of financial firms
Part 3
Demonstrates what happens if a firm does not act with appropriate levels of care to ensure that vulnerable customers are adequately protected. Consequences may impact customers, while the regulator may take action against the firm
Part 4
Contains a multiple-choice knowledge test based on the course content
Course features
- Translation available
- WCAG version available
- Podcast
- Add your own photography and policies
- Customisation available, with bespoke scenarios
- Downloadable workbook
- Smartphone version
- End of course certificate
- CPD certified
- Sector specific versions available
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If you buy this course you’ll get any updates we make, and always be up-to-date with current legislation
Learning by design
All of our courses are highly interactive with rich graphics and audio-visual content, blending a variety of question types to encourage learners to apply concepts to their daily work routine
Easy to implement and customise
Our in-house developers can quickly and effectively adapt this course to your sector and organisation. You could also add your own graphics, photos and video, and amend content to include your policies, procedures, and key areas