Treating Customers Fairly Training Course
Consistently fair treatment - TCF at heart of business model
FCA: “fair treatment of customers must be at heart of business model.”
ELEARNING CONTENT FOR EVERYONE
Expertly crafted content, exceptional value
The FCA states that “all firms must be able to show consistently that fair treatment of customers is at the heart of their business model”.
This sentiment is reflected in the FCA’s six TCF outcomes and the Rules and Principles that support them. Above all, TCF is about creating the right culture within a firm: “customers expect financial services and products that meet their needs from firms they trust.”
This course has been designed to help people understand what is meant by ‘Treating Customers Fairly’ through case studies and real-life examples. Learners will be assessed on their knowledge and understanding through a test at the end of course.
Adjustments can be made to suit the needs of your company – please contact us for more information.
Part 1
Introduces the Financial Conduct Authority’s six core consumer TCF outcomes, and the Rules and Principles that reinforce them. It also explains what TCF does not include
Part 2
Explains how TCF should be implemented and assessed, and details responsibilities for all staff, including senior management. Examples are used to show good practices that constitute Treating Customers Fairly across a variety of financial firms
Part 3
Demonstrates what happens if customers are not treated fairly. Consequences may impact customers, firms, and society more broadly. A recent high-profile case is used as an example
Part 4
Contains a multiple-choice knowledge test based on the course content
Course features
- Translation available
- WCAG version available
- Podcast
- Add your own photography and policies
- Customisation available, with bespoke scenarios
- Downloadable workbook
- Smartphone version
- End of course certificate
- CPD certified
- Sector-specific versions available
"Your team have always been very quick to respond, and always found solutions to problems; there was never a question that couldn’t be addressed. This is superb service and I wanted to acknowledge this."
- UCL
ABOUT CIPHR ELEARNING
Learning content delivered by Ciphr, powered by Marshalls
Always up-to-date
If you buy this course you’ll get any updates we make, and always be up-to-date with current legislation
Learning by design
All of our courses are highly interactive with rich graphics and audio-visual content, blending a variety of question types to encourage learners to apply concepts to their daily work routine
Easy to implement and customise
Our in-house developers can quickly and effectively adapt this course to your sector and organisation. You could also add your own graphics, photos and video, and amend content to include your policies, procedures, and key areas