Student Consumer Rights for Staff Members Training Course
Students get the same protection as any consumer
Since the 2015 Consumer Rights Act, students are now recognised in law as consumers.
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Expertly crafted content, exceptional value
Increasing scrutiny from the Commission and Market Authority (CMA) means universities now face the challenge of training staff to raise awareness about the types of online and offline information they need to supply to students in order to comply with the new legislation.
A lack or change in information regarding the course could result in a university facing reputational damage, refund of course fees and for students to claim damages.
Written in partnership with Coventry University, this course offers a comprehensive guide to university staff members on what consumer protection means in an HE context, why it’s so important, and key dos and don’ts for staying on the right side of the law.
Learning options
Every course is fully accessible, so this course is also available as:
- Spoken word audio – perfect for learning on the move
- A voice reader-compatible version as a W3C AA online workbook
- A complimentary workbook – a printer-friendly PDF download compatible with all devices and readers
Part 1
The type of information staff must provide on courses, course fees and entry requirements
Part 2
How this information must be provided
Part 3
The four phases involved when a student enters into a contract with a university
Part 4
The details of what is involved and penalties for non-compliance with legislation
Course features
- Translation available
- WCAG version available
- Podcast
- Add your own photography and policies
- Customisation available, with bespoke scenarios
- Downloadable workbook
- Smartphone version
- End of course certificate
- CPD certified
- Sector-specific versions available
"Your team have always been very quick to respond, and always found solutions to problems; there was never a question that couldn’t be addressed. This is superb service and I wanted to acknowledge this."
- UCL
ABOUT CIPHR ELEARNING
Learning content delivered by Ciphr, powered by Marshalls
Always up-to-date
If you buy this course you’ll get any updates we make, and always be up-to-date with current legislation
Learning by design
All of our courses are highly interactive with rich graphics and audio-visual content, blending a variety of question types to encourage learners to apply concepts to their daily work routine
Easy to implement and customise
Our in-house developers can quickly and effectively adapt this course to your sector and organisation. You could also add your own graphics, photos and video, and amend content to include your policies, procedures, and key areas