Introduction to the Financial Ombudsman Service Training Course

Learn about the aims, values and commitments of the Financial Ombudsman Service

What is the Financial Ombudsman Service, and what are its aims and values?

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The Financial Ombudsman Service settles complaints between consumers and financial services businesses where they cannot reach a resolution themselves.

Over a million people contact the service every year. Where necessary, they will use their powers to put things right for the consumer, including to require compensation payments to be paid.

In this course you will learn about the aims, values and commitments of the Financial Ombudsman Service, including its social responsibility and sustainability policy.

You will also find out about what problems they can help you with, and how they make decisions when resolving a complaint. You will then hear about what the service can do for small businesses, and for claims management.

Finally, you will meet some of the key personnel and understand their roles and responsibilities, including the ombudsmen and independent assessor.

Learners will be assessed on their knowledge and understanding through a test at the end of the course.

Adjustments can be made to suit the needs of your company – please contact us for more information.

Part 1

Introduces the Financial Ombudsman Service and its aims and values

Part 2

Explains how the Financial Ombudsman Services makes decisions

Part 3

Introduces the key personnel roles at the Financial Ombudsman Service

Part 4

Contains a multiple-choice knowledge test based on the course content

Course features

Translation available
WCAG version available
Podcast
Add your own photography and policies
Customisation available, with bespoke scenarios
Downloadable workbook
Smartphone version
End of course certificate
CPD certified
Sector-specific versions available

"With products such as GDPR or Health and Safety the material must cover all key areas and topics, and it is vital that the language used, case studies discussed, and examples fit the university context. [Marshalls] understand all of this, which makes their programmes so attractive."

- Durham University

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Always up-to-date
If you buy this course you’ll get any updates we make, and always be up-to-date with current legislation

Learning by design
It’s a highly interactive course with rich graphics and audio-visual content blending a variety of question-types to encourage your learners to apply concepts to their daily work routine. An (optional) end-of-course test assesses learners on the level of knowledge they’ve retained. Pass rates can be set as required

Easy to implement and customise
Our in-house developers can quickly and effectively adapt this course to your sector and organisation. You could also add your own graphics, photos and video, and amend content to include your policies, procedures, and key areas

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Introduction to the Financial Ombudsman Service Training Course

ELEARNING CONTENT FOR EVERYONE

Course parts

ABOUT CIPHR ELEARNING

Put your people front and centre