Customer Service Training Course
Deliver high standards of customer care
Examining the key skills required to deliver good customer care, this course encourages learners to reflect on their values, attitudes and practice.
ELEARNING CONTENT FOR EVERYONE
Expertly crafted content, exceptional value
This course will ensure learners can:
- Define good customer service
- Distinguish what separates good and bad customer service
- Provide an understanding of the key principles of equality and diversity with regard to customer service
- Explain the skills required for effective communication
- Provide guidance on dealing with difficult situations and complaints
Learning options
Every course is fully accessible, so this course is also available as:
- Spoken word audio – perfect for learning on the move
- A voice reader-compatible version as a W3C AA online workbook
- A complimentary workbook – a printer-friendly PDF download compatible with all devices and readers
Part 1
Define good customer service
Part 2
Distinguish what separates good and bad customer service
Part 3
Provide an understanding of the key principles of equality and diversity with regard to customer service
Part 4
Explain the skills required for effective communication
Part 5
Provide guidance on dealing with difficult situations and complaints
Course features
- Translation available
- WCAG version available
- Podcast
- Add your own photography and policies
- Customisation available, with bespoke scenarios
- Downloadable workbook
- Smartphone version
- End of course certificate
- CPD certified
- Sector-specific versions available
"Your team have always been very quick to respond, and always found solutions to problems; there was never a question that couldn’t be addressed. This is superb service and I wanted to acknowledge this."
- UCL
ABOUT CIPHR ELEARNING
Learning content delivered by Ciphr, powered by Marshalls
Always up-to-date
If you buy this course you’ll get all the updates we make, so you’ll always be up-to-date with the latest legislation
Learning by design
It’s a highly interactive course with rich graphics and audio-visual content blending a variety of question-types to encourage your learners to apply concepts to their daily work routine. An (optional) end-of-course test assesses learners on the level of knowledge they’ve retained. Pass rates can be set as required
Easy to implement and customise
Our in-house developers can quickly and effectively adapt this course to your sector and organisation. You could also add your own graphics, photos and video, and amend content to include your policies, procedures, and key areas