Consumer Duty Training Course
Learn about the Financial Conduct Authority’s new Consumer Duty
The new Consumer Duty sets higher and clearer standards of consumer protection across financial services, and requires firms to put their customers’ needs first.
ELEARNING CONTENT FOR EVERYONE
Expertly crafted content, exceptional value
In this course you will learn about the Financial Conduct Authority’s new Consumer Duty, including the new consumer principle, cross-cutting rules, and outcomes; how the Duty applies across different types; how it can be implemented; and what action the FCA may take, including questions they are likely to ask firms on the topic of Consumer Duty.
This course forms part of our FCA compliance training suite, consisting of 20 courses related to financial regulation, key legislation and other guidance on topics such as vulnerable customers and gifts and inducements.
Why choose us?
For over two decades, Marshalls, the powerhouse behind Ciphr eLearning, has been a provider of industry-leading diversity and inclusion training, with a learning library that encapsulates a wide range of topics.
Expectations of the FCA have many implications for financial service providers across many markets, which is why we developed this suite to assist organisations in implementing greater transparency and accountability.
Part 1
What is the Financial Conduct Authority's new consumer duty?
Part 2
How does the Consumer Duty apply across different firms types and how can it be implemented?
Part 3
FCA actions
Course features
- Translation available
- WCAG version available
- Podcast
- Add your own photography and policies
- Customisation available, with bespoke scenarios
- Downloadable workbook
- Smartphone version
- End of course certificate
- CPD certified
- Sector-specific versions available
"The team are absolute experts in their field, and couldn’t have been more supportive and professional. They introduced us to their wider network of experts, bespoke content creation, and course branding. It continues to be a pleasure to work with them."
– Yvonne McWey, Head of Talent & Learning, Bank of Ireland
ABOUT CIPHR ELEARNING
Learning content delivered by Ciphr, powered by Marshalls
Always up-to-date
If you buy this course you’ll get all the updates we make, so you’ll always be up-to-date with the latest legislation
Learning by design
All our courses are highly interactive with rich graphics and audio-visual content blending a variety of question-types to encourage your learners to apply concepts to their daily work routine
Easy to implement and customise
Our in-house developers can quickly and effectively adapt this course to your sector and organisation. You could also add your own graphics, photos and video, and amend content to include your policies, procedures, and key areas