Conflict Management Training Course
Achieve greater efficiency and harmony
Minimise conflict and speedily resolve disputes so you can achieve greater efficiency and harmony in the workplace.
ELEARNING CONTENT FOR EVERYONE
Expertly crafted content, exceptional value
On completion of this course, learners should understand the following:
- Positive approaches towards problem clients
- Assessing and avoiding risks
- Defusing conflicts
- Effective handling of aggressive clients
Course duration: this course takes about 30 minutes to complete.
Learning options
Every course is fully accessible, so this course is also available as:
- Spoken word audio – perfect for learning on the move
- A voice reader-compatible version as a W3C AA online workbook
- A complimentary workbook – a printer-friendly PDF download compatible with all devices and readers
Part 1
Positive approaches towards problem clients
Part 2
Assessing and avoiding risks
Part 3
Defusing conflicts
Part 4
Effective handling of aggressive clients
Course features
- Translation available
- WCAG version available
- Podcast
- Add your own photography and policies
- Customisation available, with bespoke scenarios
- Downloadable workbook
- Smartphone version
- End of course certificate
- CPD certified
- Sector-specific versions available
“Material is accurate and easy-to-use…that we can identify delegate activity is a real bonus “We chose to work with Marshalls as we have worked with them on a previous project. The level of service and assistance we received before, during and after product launch was excellent. The material itself is accurate and easy to use. Being able to identify delegate activity is a real bonus and allows us to produce up to date, robust MI reports. For us the most important issue is to be “on-side” with our regulators and the installation of the Anti-Money Laundering eLearning module has allowed us to do that.”
– Marcus Jenkins, Learning & Development Manager, Whittington Ltd.
ABOUT CIPHR ELEARNING
Learning content delivered by Ciphr, powered by Marshalls
Always up-to-date
If you buy this course you’ll get any updates we make, and always be up-to-date with current legislation
Learning by design
It’s a highly interactive course with rich graphics and audio-visual content blending a variety of question-types to encourage your learners to apply concepts to their daily work routine. An (optional) end-of-course test assesses learners on the level of knowledge they’ve retained. Pass rates can be set as required
Easy to implement and customise
Our in-house developers can quickly and effectively adapt this course to your sector and organisation. You could also add your own graphics, photos and video, and amend content to include your policies, procedures, and key areas